How to get your certificate

Access to HE Diploma results, certificates, and transcripts will be released on 23 July 2024. 

Your certificates and transcripts will be dispatched to your college to arrive on 23 July 2024, and they will be forwarded to you. Your college will  confirm whether they will be posted or if collection is required. For specific information related to your college, we encourage you to contact  them directly.

How to get your e-certificate

This year, we are piloting electronic certificates and transcripts in partnership with Bishop Burton College and City College Plymouth. If you studied at either of these colleges, you will receive both physical and electronic certificates and transcripts. 

On 23 July 2024, you will receive an email with a link to access your electronic documents online through our e-certification portal. The email will be sent to the  personal email address that you providedCAVA during the academic year. 

Please note that the emails will be sent in batches over a few hours. If a fellow student receives theirs  before you, please do not be concerned. If you have not received the email  by the end of the day, contact the exams team at your college to confirm the  email address . If the email address is incorrect, please ask the exams team to contact CAVA. 

Lost  your certificate?

If you have previously received your  certificate and/or transcript but have misplaced it, please contact CAVA by emailing admin@cava.ac.uk

Replacement paper certificate and transcript cost: £39 (additional charges for international shipping)

Replacement e-certificate and transcript cost: £15.

You will need to supply the following information:

  • Name at the time of original certification
  • Name of the College 
  • Name of the Access to HE course taken
  • Year course completed
  • Proof of ID
  • If requesting a paper certificate: the postal address to which the certificate/transcript is to be sent

If requesting an e-certificate: the email address to which the certificate/transcript is to be sent

Unhappy with the grades?

If you completed your qualification in the academic year 2023-24 and believe your grades are incorrect, get in contact with your college. Since tutors are likely to be on summer break, we suggest contacting the college’s exams office. 

If you did not achieve the grades you were hoping for, contact your chosen university directly. From 5 July- 24 October 2024 universities and colleges use the clearing system. If courses have available places, they will offer them to students who didn’t meet the requirements.

Find out more on the UCAS clearing page.

What is the appeals process?

If you have completed your qualification in the 2023-24 academic year, have concerns regarding your grades and believe there might be just cause for an appeal, please consult your course leader. They will help you determine  the validity of your appeal, gather  necessary documentation, and submit  an appeal form to CAVA on your behalf.

CAVA will review your case and your college will inform you of the decision. Appeals can only be based on the following criteria:

  • Proof of an administrative oversight during the assessment process
  • Extenuating circumstances that were not disclosed before the awards board for valid reasons

CAVA will convene four grade appeals boards on the following dates:

  • Friday 19 July 2024
  • Thursday 8 August 2024
  • Wednesday 21 August 2024
  • Monday 2 September 2024


    You can calculate your UCAS Tariff Points on the UCAS website