Certification and appeals

Access to HE Diploma results, certificates, and transcripts will be released in late July 2025.

Your certificates and transcripts will be dispatched to your provider to arrive in late July 2025, and they will be forwarded to you. Your provider will confirm whether they will be posted or if collection is required. For specific information related to your college, we encourage you to contact  them directly.

This year, we are piloting electronic certificates and transcripts in partnership with nine providers. If you studied at any of these providers, you will receive both physical and electronic certificates and transcripts. 

In July 2025, you will receive an email with a link to access your electronic documents online through our e-certification portal. The email will be sent to the personal email address that you provided to your provider during the academic year. 

Please note that the emails will be sent in batches over a few hours. If a fellow student receives theirs before you, please do not be concerned. If you have not received the email by the end of the day, contact the exams team at your college to confirm the  email address. If the email address is incorrect, please ask the exams team to contact CAVA. 

If you have previously received your certificate and/or transcript but have misplaced it, please contact CAVA by emailing admin@cava.ac.uk. 

Replacement paper certificate and transcript cost: £39 (additional charges for international shipping)

Replacement e-certificate and transcript cost: £15.

You will need to supply the following information:

• Name at the time of original certification

• Name of the Provider 

• Name of the Access to HE course taken

• Year course completed

• Proof of ID

• If requesting a paper certificate: the postal address to which the certificate/transcript is to be sent

If requesting an e-certificate: the email address to which the certificate/transcript is to be sent

If you have concerns regarding your grades and believe there might be just cause for an appeal, please consult your course leader. They will help you determine the validity of your appeal, gather necessary documentation, and submit an appeal form to CAVA on your behalf.

CAVA will review your case and your provider will inform you of the decision. Appeals can only be based on the following criteria:

• Proof of an administrative oversight during the assessment process

• Extenuating circumstances that were not disclosed before the awards board for valid reasons

CAVA holds several appeals panels in July, August and September.

If you believe your grades are incorrect, get in touch with your provider. If you have completed your qualification and it is during the summer break, a good start is to speak with your college exams office

If you did not achieve the grades you were hoping for, contact your chosen university directly. From early July-mid October universities and colleges use the clearing system. If courses have available places, they will offer them to students who did not meet the requirements.

You can calculate your UCAS Tariff Points on the UCAS website

Find out more on the UCAS clearing page.